Customer Complaint Policy
At Banky’s Kitchen, we value your feedback and strive to provide the best possible service. If you experience an issue or are unsatisfied with any part of your experience, we encourage you to let us know.
How to Submit a Complaint
Please send all complaints via email to support@bankyskitchen.co.uk with the subject line “Complaint – [Your Issue]”. Kindly include:
Your name and contact information
The branch (Sheffield or Birmingham)
A description of the issue
Date and time of your visit (if applicable)
Response time
We aim to respond to all complaints within 48 hours (excluding weekends and public holidays). In some cases, a resolution may take slightly longer, but we will keep you updated throughout.
Thank you for helping us improve!
Talk to us
We’d love to hear from you! Whether you have a question, feedback, or just want to say hello, reach out to us.
